Delivery times and costs
We ship all over Italy , with the services of Bartolini .
Shipping in the provinces of Lecce , Brindisi, Taranto means our property.
Right of withdrawal
Pursuant to art. 64 et seq of Legislative Decree no . N . 206/2005, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form at Sweet Sleep a reference to VAT ) entitled to rescind the purchase contract for any reason, without explanation and without penalty, except as described in the following paragraph .CAUTION:The right of withdrawal does not apply to personalized products or reservation !
To exercise this right, the customer must send a notice to that sweet sleep , within 10 working days from the date of receipt of goods. Such notice shall be sent by registered letter with acknowledgment of receipt or by telegram or fax sent within the above stated period of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt , MUST be sent within 48 hours. Once you have received the notice of termination, the Customer Service Dolce sleep will quickly inform the customer instructions on how to return the goods which must take place within the next 48 hours.
The right of withdrawal is subject to the following conditions :
the law does not apply for customized products that is specifically performed on specific or customer's design as well as products that are modified or assembled with other customer's request .
The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessory equipment ) to limit damage to the original package ..
The shipping costs for return of the goods shall be borne by the customer;
the shipment until the certificate of receipt in our warehouse is under the full responsibility of the customer;
if the goods are damaged during shipping, Sleeping Sweet will notify the customer (within 5 days of receipt of the goods in their stores ) , to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the goods (if insured) ; in this case, the product will be made available to the customer for the return, simultaneously canceling the request for withdrawal;
Sweet Sleep is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments .
Without prejudice to any repair costs for damage to the original packaging , Sweet Sleep will refund the customer amount already paid to reduced expenditure for all expenses incurred for the processing and shipping of the order and for the collection and return of the payment . Unless otherwise specified by the customer refund will be made by bank transfer , within 14 days of return of goods . The Buyer shall promptly provide to the bank on which to obtain a refund (ABI - CAB - Account of the invoice) .
The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), where Sweet Sleeping finds:
the lack of external and / or internal packaging;
the absence of elements of the product .
damage to the product due to causes other than its transport .
In case of forfeiture of the right of withdrawal, Sweet Sleep will return the purchased good to the sender , upon payment by the same shipping costs .
Every item for sale at Sweet Sleep is 100% Made in Italy. Legal Warranty
The products are guaranteed against any lack of conformity and latent defects under the conditions stipulated by the provisions of the Consumer Code and the Civil Code.
During the warranty period , Sweet Sleep will, at its option, replace or refund defective products recognized by its services. Products replaced under the guarantee for the remaining duration . Are excluded from the warranty :
the consumption of the product resulting from normal wear and tear according to its nature , function, composition and price;
the slight differences found on products such as defined in paragraph "2 - How to Buy " ;
products that are used in a too intensive , or for purposes other than those for private use;
any defect in the Product that may result from improper installation , storage, keeping or assembly ( non-compliance with installation instructions) , by a lack of maintenance , misuse or use not in accordance with the technical specifications or use (non-compliance with the requirements of maintenance and maintenance) , modifications or repairs made by the purchaser or a third party, deterioration caused by external objects , external events such as accidents, strikes , fires , vandalism , loss of pipelines, natural or artificial lighting ( in the case of discoloration ) natural disasters or weather.
These repairs during the warranty period are warranted by Dolce Sleeping at its headquarters . The shipping charges for sending it in for repair and the return of the repaired product shall be borne by the customer, unless otherwise specified at time of order .
If, following the intervention of assistance by Dolce sleep, the underlying problem does NOT prove to be a defect of non-compliance under warranty, the customer will be charged for the cost of testing, verification and recovery may be provided by our assistance .
In the event that , for whatever reason , were not able to make its customers a product warranty (repaired or replaced) , Sweet Sleep can proceed at their own discretion to refund the entire amount paid or to replace it with a product of equal or superior characteristics .
No damage can be obtained at Sweet Sleep for any delays in repairs or replacements.
In all cases , the right to repair or replace shall be returned by the customer in the original packaging , complete in all its parts ( including packaging and any documentation and accessories ) ; to limit damage to the original packaging. It will require presentation of the original invoice to qualify for the guarantee.
Responsibility of Sweet Sleep
The responsibility for Sweet Sleeping on the Products delivered, including that within the framework of applicable legal or contractual guarantees is limited to the price of the defective or non-compliant.